Frequently asked questions

Your burning questions, answered.

What is your white glove service?

Should you need to see samples or discuss in person, this is the easiest way to frame your artwork. You simply schedule an appointment and one of our framing experts will come to your home or office. During the appointment, we will show you samples, discuss your artwork, where it is going to hang and then take away your artwork to be framed.

Will I get more customers coming into my store?

Yes, approximately 30% of our customers complete their order instore. They want to interact with a framer, see samples and feel at ease.

What do you mean by online orders?

Everyday thousands of people are searching online for framing across the country. Some of those will go in-store, while others will be happy to transact online and either dropoff or ship the artwork to a store. Mountary directs those online orders to our Mountary Network members.

I already have a great website, can I already be part of the Mountary Network?

Yes, you can still join the network. The Mountary Framing network offers a collection of benefits to help you compete. We know independent stores can offer the best quality and customer service, our job is to make everyone else know this.

How many framers can be in the Mountary Network?

Mountary is building a nationwide network of independent frame stores to allow you to compete with the big box stores and online framers. We will have a family owned independent quality framer in every metro area.

Is there a cost to join the Mountary Network?

There is an initial fee to join the Mountary Network. This covers the initial upfront cost of: 

  1. Your online audit 
  2. Organizing all of your online listings, yelp, google business etc 
  3. Optimizing your site to ensure it ranks well on search engines
  4. Brand refresh or creation (logo, biz cards etc) 

What is the relationship between my local store and Mountary?

Mountary is seeking a true partnership, where everybody wins. We are marketing and tech experts who leave the framing to the framing experts. We know we can deliver orders and need a partner who can.

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How do you get the jersey to Mountary?

We provide a UPS label to ship it to us, or you can drop off the item at our workshop.

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Do you have different colored frames?

Yes, we have a wide variety of frames colors.

Can I have colored mats to match the team's colors?

Yes, we can have multiple mats, e.g. blue and gold to match the Golden State Warriors.

Does the price differ based on type of jersey--basketball, NFL, baseball?

No it doesn't. Price is determined by the type of framing options you choose.

Does the size affect the price?

At Mountary we offer a standard price based on the complexity of the framing. We have simple jersey option which is a single color mat and the jersey to much more ornate options with multi colored mats, a plaque and multiple other items framed alongside the jersey.

What other cities do you serve?

We serve all cities, towns nationwide with our mail in service. For local pick up and drop off, we currently serve: Los Angeles, NYC, Miami, Dallas, Austin, with more coming soon!

How can I contact you?

Email us: neil@mountary.com or text or call us at: 415-200-2008.

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What can you frame?

Pretty much anything that can be framed: canvas artwork, photographs, diplomas, sport jerseys, medals, etc.

Can you help me install the frame?

Yes we can for a reasonable fee.

How long will it take to get my frame?

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